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Touching Hearts Family Services

Serving Chilliwack and the Fraser Valley of British Columbia

Touching Hearts Family Services' primary purpose is to spread our message of hope and compassion. We believe that a single action will make a difference within families and society. We also feel that collective action and concurrent follow-up will greatly impact the world around us. This vision is achieved  by providing safe supportive housing, relevant life skills coaching, advocacy and outreach activities. This is what inspires our team to work tirelessly each and every day to contribute and do our part to help restore the families to community.



William James

"Act as if what you do makes a difference, because It does"

"It takes a big heart to help shape little minds"

Who We Are - Front Line Leadership Team

Here at Touching Hearts Family Services, we are driven by a single goal; to do our part in making the world a better place for all. Our decision-making process is informed by comprehensive empirical studies and qualitative data evaluation. We strive to build productive relationships and make a positive impact by the fruit of all of our pursuits.

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Sharon Holburn, President and CEO

Sharon has a vast array of experience with providing services to individuals from all demographics of need. Her specialty is in the area of children, youth and families.

Sharon’s role is to equip the leadership and to drive the vision and mission of Touching Hearts Family Services through our various programs.

Our Story

Behind the Scenes

Here at Touching Hearts Family Services, we are  committed to investing our expertise, funds and resources to further achieve our cause which is facilitating the healing, health and wholeness to community members in crisis.

We will remain diligent while partnering with other community services while opening up new neighborhood-supportive family housing units within our communities. 

We will also remain committed to developing and implementing new cutting-edge programs in the community and beyond through our various funding agencies.

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Sylvia Bouw, Executive Program Manager

Sylvia, as Executive Program Manager, has years of experience working with Individuals in care of all ages. She has a strong, leadership skill set that inspires her staff and colleagues.
Sylvia’s main role is to equip the senior workers and support teams with all of the needed resources while ensuring that all of the supported residential homes and programming are inline with the standards of care provided to us by the funding agencies of Touching Hearts Family Services.

You now have been given the opportunity to become accredited as a Certified Direct Support Professional - While you work

There will be an initial investment of your own time required, otherwise we absorb the cost

Touching Hearts Family Services is excited to announce that we have partnered with NADSP to provide "on the job" accreditation and training for those staff members who have the hearts for being support workers who do not have the formal training - Let us help you!


Come Work with Us

Join the Team

Job Description

We are currently hiring casual, part-time and full-time residential child and youth support workers at various locations in Chilliwack, BC.

We are also offering staffed respite care for individuals with respite needs in a THFSS funded resource. We will be recruiting staff as per the information on this site.

This is an exciting opportunity to work in a very nice home environment while supporting children and youth one-on-one.

Our staff assists the children and youth in care with a variety of tasks while coaching and encouraging them to gain new life-skills to help them succeed in life. Meals, training and certification as a Direct Support Professional (DSP) is included. Our child and youth workers work closely with other team members, under the supervision of a skilled supervisor, along with the extensive training provided to assist in providing effective supports while using the best tools.

We are a growing agency that offers opportunity and training for advancement!

Our agency provides competitive wages, a benefits package, including coverage for medical/dental for permanent employees after the first 90 days. All positions are provided with meals while supporting the individuals and some overnight shifts are "sleep-overs" with well-appointed sleeping quarters. A vehicle and/or mileage allowance and business insurance reimbursement is covered for any travel provided.

Applicants must demonstrate the ability to work effectively as a team, have strong intervention skills, and be able to interact positively with children and youth. Applicants should have experience or background in child/youth care, and the willingness to continue to learn in this challenging but exceptionally rewarding field.

On the job mentoring, training and accreditation is provided for those entering the field as a new support worker.

Our Agency Provides:

  • A positive team environment supported by long-term ethical practices

  • Comprehensive training, orientation and certification are required components for all employees

  • Mentorship and clinical supervision by experiences staff members

  • Comprehensive policy and procedures, following Fraser Health Community Care Licensing and CARF accreditation standards

  • Market-competitive wages for all starting positions, with regular rate increases

  • A fully-paid comprehensive medical/dental benefit package for permanent employees

Job Duties include:

  • Providing a safe, nurturing, and supportive living environment for children/youth with developmental delays and/or effects of trauma of related to abuse/neglect.

  • Providing effective interventions according to organizational policy

  • Supervise children/youth on outings and in community

  • Providing assistance with personal care/hygiene, as needed.

  • Completing written and verbal reports (when needed) to the manager and/or funding government agency

  • Working effectively as part of a team, under the direction of a qualified supervisor

  • Performing light housekeeping, meal preparation, and transportation of clients.

Mandatory Requirements:

  • Criminal Record Check for Vulnerable Sector (submitted by agency)

  • First Aid Certification (can be attained during training)

  • CPI certification (provided - we will train)

  • Food Safe (can be attained during training)

  • Valid BC driver’s license w/reliable vehicle

Required and preferred education and experience:

  • Post-Secondary education in a related field, related certifications.

  • Residential experience with children/youth with special needs or trauma-related care or a combination of training and experience.

  • Experience with supporting individuals with diverse cultural backgrounds


  • All shifts are 8 hours, in various locations around Chilliwack, BC

Positions Available: 

Casual, Part-time and Full-time

Job Types:

Full-time, Part-time, Permanent, Casual

Salary: From $21.50 per hour

Additional pay:

  • Overtime pay


  • Dental care

  • Extended health care

  • Vision care


  • 8 hour shift

  • Monday to Friday

  • On call

  • Weekends only

Covid precautions will be inline with all current Government policies and directives

Ability to commute/relocate:

  • Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Shift availability:

  • Day Shift (preferred)

  • Night Shift (preferred)

  • Overnight Shift (preferred)

Thanks for applying! We’ll be in touch soon.

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